Refund policy

Refund & Replacement Policy

Every Liorelle piece is made to order — printed, assembled, and packed
just for you. Because of this, we handle issues a little differently
than a regular store, and we believe more fairly.

Damaged or defective items
If your order arrives damaged, defective, or not as described, email us
at support@liorellejewelry.com within 7 days of delivery with a photo of
the item and packaging. We will send a free replacement — no need to
ship anything back.

Wrong item received
If you receive the wrong item, contact us within 7 days and we will send
the correct one free of charge.

Changed your mind?
Because each piece is made to order, we are not able to offer open
returns. That said, your happiness matters to us — if something isn't
right, email us within 14 days of delivery and a real person will work
with you to find a fair solution.

Order cancellations
Orders enter production quickly. If you need to cancel or change an
order, contact us within 12 hours of purchase and we will do our best
to catch it before production begins.

Refund processing
Approved refunds are issued to your original payment method and
typically appear within 5–10 business days, depending on your bank.

Questions? We answer every message, usually within 24 hours:
support@liorellejewelry.com